All products purchased from I Gaming Computer come with a manufacturer warranty. The manufacturer warranties have different durations for different products. All prebuilt and custom PCs come with an additional 2 year return to base warranty. This includes diagnosing any hardware issues and repairing any hardware issues if needed. No warranty covers any physical damage. It is important that if you have an issue with a product, that you contact I Gaming Computer first. Any attempts at fixing a product may void the warranty.
Any opened, non-faulty goods cannot be returned. Any opened product is not eligible for change of mind returns.
If you have received computer components or accessories that are faulty we will cover the cost of shipping it back to the I Gaming Computer store if we are notified within two weeks of receiving the product.
When goods are returned to I Gaming Computer under warranty they will be sent to the manufacturer for repair and possible replacement. If the product cannot be repaired or replaced then a credit/refund will be offered.
If you have ordered a prebuilt or custom computer and the hardware is faulty at any point within two years of receiving it, then your 2 year return to base warranty will cover all costs to repair the PC. If you are located outside of Perth, I Gaming Computer will send you a shipping label for you to ship the PC back with. Then the Computer will be diagnosed, repaired and sent back to the customer. Any attempts to fix a faulty PC may void your warranty.
If you think you have an issue, please call I Gaming Computer who will help diagnose the issue over the phone before deciding if it needs to be sent back to the store. Most issues are fixed over the phone.
If you are required to send your PC back for repair, please ship it in the original box, with original foams inside and outside the computer. If you are missing any of the original packaging, you must purchase new packaging before shipping it. In this case, you must ship the PC back with foams supporting the GPU from top to bottom and you must wrap the PC in an inch of bubble wrap with foams in-between it and the box to ensure it doesn't move in the box. You must send a photo of the PC with foams inside before shipping it back. If you are located in Perth, drop off the PC to our Canning Vale store.
If you purchase a prebuilt or custom keyboard then you are entitled to a 1 year return to base warranty. Any modifications to the keyboard will void the warranty. If you have an issue with your keyboard, please contact I Gaming Computer and one of our technicians will be happy to help you.
If you are required to send your keyboard back for repair, please ship it in the original box. If you are missing any of the original packaging, you must purchase new packaging before shipping it. If you are located in Perth, drop off the keyboard to our Canning Vale store.
If you have been approved for a refund we will always process the refund using the same payment method the order was originally paid for. In some circumstances this is not possible and in these circumstances I Gaming Computer will provide a refund by bank transfer to an Australia bank account.